Customer’s profile: One of Australia’s largest retail groups, providing payment solutions to multiple brands.
Challenges
This retailer wanted to introduce compliance, feature and functionality upgrades to their POS terminals and needed external support to sharpen their security and certification expertise.
The solution
The retailer appointed Ingenico Professional Services to implement and oversee their payment system upgrade. Our team provided the customer with security option papers and teams from both parties worked closely in designing the system. Having approached Ingenico Professional Services as experts who could realise their preferred solution, the retailer was initially reluctant to make the level of investment needed. Confident that we offered the customer the best value solution, our team maintained an open dialogue over the next three months and demonstrated our understanding of the customer’s environment, their network and infrastructure.
The outcome
The adapted software features were well received and are now in operation across our customer’s retail network. The collaborative nature of the project has led to a continued close relationship with the customer.
