Ingenico’s EMEA Excellence Repair Centers: Where Sustainability Meets Customer Satisfaction

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In the EMEA region, Ingenico’s Repair Centers are raising the bar for service quality, sustainability, and customer care. Strategically located in Poland, Spain, the UK, and Ukraine, these four centers provide essential support to over 500 customers across 27 countries, repairing over 1 million devices a year. By centralizing operations, Ingenico maximizes efficiency and upholds the highest standards of service across the region.

Our commitment to sustainability and customer satisfaction drives every part of our care and maintenance processes, ensuring that our devices continue delivering exceptional performance, even after years of operation. Let’s take a closer look at these services, with a spotlight on our flagship Excellence Repair Center in Poland.

A professional service and advanced facilities

Ingenico’s primary EMEA Excellence Repair Center is located in Bydgoszcz, Poland, where it operates in partnership with Reconext, a specialist in electronic device servicing.

Here, our dedicated team of skilled professionals works with precision and care to maintain and extend the life of Ingenico terminals.

The center’s experts are adept at tackling everything from component replacements to cosmetic improvements, ensuring that every device is restored to its optimal functionality. Meanwhile, having the latest equipment and technology on the premises enables smooth and efficient operations.

Our focus is on extending the usable life of electronic devices. We do this through the range of programs and services designed to recover used products. These devices might be broken, or at the end of their lifecycle with their current user. Once recovered, the items are fully tested, refurbished, and repaired if needed.

Dorota Lemanska, Reconext Service Center in Bydgoszcz

The team’s commitment to excellence is reinforced through ongoing training, which equips them with the latest skills and techniques needed to uphold Ingenico’s high standards.

Supporting a circular economy

Ingenico understands that sustainability isn’t just a value – it’s a responsibility. Our commitment to sustainable practices is evident in every aspect of our repair centers.

At the Bydgoszcz facility, for instance, twenty percent of the center's electricity is sourced from onsite solar panels. Packaging use is minimised, and recycled materials are used whenever possible.

Each repaired device is given a second life, either by returning it to it the current user, or by being remarketed, which reduces the need for new resources. For devices beyond repair, usable components are carefully salvaged, while non-usable parts are recycled responsibly.

Our focus on sustainability is about more than reducing waste. It’s about creating a meaningful impact. Our facilities work tirelessly to ensure that each device we refurbish or repair contributes to reducing our environmental impact.

Juliet Carpenter, Head of Repair at Ingenico

Putting the customer first

Customer care is at the heart of Ingenico’s care and servicing operations.

Each of our repair centers is committed to delivering high-quality service and value to our clients. With fast turnaround times, careful attention to detail, and continuous communication, we ensure our customers’ satisfaction is always a priority.

At Ingenico, we know our customers depend on our devices to power their businesses. We work hard to support them by maximizing the value of their terminal estates. Our team takes pride in providing the highest standards of service, knowing the positive impact it has on our customers’ day-to-day operations.

Juliet Carpenter, Head of Repair at Ingenico